Universal Credit Delivery

EDM number 1908 in 2010-12, proposed by Ronnie Campbell on 13/06/2011.
Categorised under the topic of Working age benefits.

That this House notes that since only 15 per cent. of people in deprived areas have used a Government website in the last year, the Department for Work and Pensions (DWP) may find that more universal credit customers than expected will turn to face-to-face and telephone help from their local authority, DWP helplines, Government-funded welfare organisations, councillors and their hon. Member as they find that the automated system is not able to deal with their individual questions, particular concerns and unique set of circumstances.

This motion has been signed by a total of 30 MPs.