Thomson Holidays And Mr Terry Malone

EDM number 906 in 2007-08, proposed by Clive Efford on 06/02/2008.
Categorised under the topics of Consumers, Service industries and Tourism.

That this House is concerned that Thomson Holidays took £707 from the bank account of Mr Terry Malone on 27th January 2008 for a holiday that he attempted to book over the internet; is further concerned that at the time the money was taken Thomson Holiday's website indicated to Mr Malone that it was not possible for them to accept the booking and invited him to try again later; notes he was given no warning that the money had been removed from his account; is alarmed that Mr Malone has been unable to get his money back despite calling Thomson Holidays every day since 28th January and that its removal has left him unable to book a holiday; is further concerned that other unsuspecting customers may suffer in the same way and that this could cause them to incur bank charges if they are left unaware that money is missing from their accounts; and calls on Thomson Holidays to compensate Mr Malone and any other customers that they have caused distress to in this way and to take steps to stop this practice forthwith.

This motion has been signed by a total of 27 MPs.