Ryanair Online Complaints Mechanism

EDM number 1386 in 2006-07, proposed by Sharon Hodgson on 30/04/2007.

That this House recognises that people are purchasing goods and services online in increasingly large numbers but that post-sales complaints are often not as easy to make electronically as the original purchases, which may unfairly reduce the volume of complaints and the chances of redress or could make it easier to fleece customers; notes that Ryanair is one of the main providers of cheap flights; regrets that Ryanair refuses to provide an email address for the purposes of making complaints and directs its customers to use either a telephone number which costs 10 pence per minute or to post or fax complaints to its head office in Dublin; calls upon online-based companies such as Ryanair to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; further notes, in the meantime, that Caroline Green, Head of Customer Services for Ryanair can be contacted at greenc@ryanair.com and that the geographical telephone number for its head office in Dublin is 00353 18121212, which is cheaper than its high tariff 0871 number; and welcomes efforts by the hon. Member for Gateshead East and Washington West to ensure that the rights of online consumers are incorporated in the Consumer, Estate Agents and Redress Bill.

This motion has been signed by a total of 50 MPs.