British Airways

EDM number 654 in 2003-04, proposed by Gerry Steinberg on 24/02/2004.

That this House is appalled at the decline in British Airways, a once great national champion; notes that its customer service has reduced to an unacceptable level with its staff becoming unhelpful, unpleasant and uncaring; further notes that, whilst this has occurred, its main rivals have upheld their standards and even improved; calls upon British Airways to reinstate a first-class service to its customers, which includes a return of a check-in luggage facility through to final destination for all passengers, which British Midland and Virgin Airways are pleased to provide, in order to ease passenger frustrations; and notes that where it was once a pleasure to fly with British Airways one now seeks to find alternative flights with other companies wherever possible.

This motion has been signed by a total of 8 MPs.