British Gas Servicing

EDM number 1570 in 1994-95, proposed by Nigel Griffiths on 02/11/1995.

That this House notes complaints from British Gas customers about the replacement of gas boilers and equipment which is still serviceable; notes that staff receive incentive payments to replace such equipment; notes that compensation has been paid for the wrongful replacement of serviceable equipment; urges the Department of Trade and Industry to hold an investigation into this practice; calls on British Gas to review all complaints about the needless replacement of boilers or systems, to prepare a compensation package and to review the incentive payments scheme; and congratulates BBC's Watchdog programme for highlighting this problem.

This motion has been signed by a total of 30 MPs.